TRIGON - Ride With Trigon

Road Classic Road Classic
Road Classic

The ticket to the PRO level

EXPLORE EXPLORE
All-Rounder All-Rounder
All-Rounder

The Ultimate All-Rounder

EXPLORE EXPLORE
Gravel Gravel
Gravel

To Explore New Horizons

EXPLORE EXPLORE
Cyclocross Cyclocross
Cyclocross

Enjoy every drop of mud

EXPLORE EXPLORE

COLLECTION

AR Series
AR Series

All-Rounder

RC Series
RC Series

Road Classic

GV Series
CX Series
CX Series

Cyclocross Series

Framesets
Framesets

All series framesets

ACCOMPLISH
BEYOND
GOALS


Crafted Performance Since 1998

EXPLORE EXPLORE
  1. 1

    Clear Performance

    Every TRIGON rides like it looks — clean, sharp, and powerful.
    Nothing extra. Just pure response and confidence, from the first pedal stroke.

  2. 2

    Crafted Refinement

    From carbon layup to final finish, every detail is considered.
    TRIGON blends function and aesthetics into a bike that performs — and expresses who you are.

  3. 3

    No-Compromise Cycling

    We don’t chase trends. We don’t build to hit price points. And we don’t do tiers.
    Every TRIGON is built to meet the highest standard, because riders who choose TRIGON demand the same from themselves.

UPDATES

  • TRIGON × SALU | Seeing the World at a Different Pace
    Ride with TRIGON
    May 05, 2026

    TRIGON × SALU | Seeing the World at a Different Pace

    “See a different world through a different speed.” TRIGON joins creator SALU Tzu-Chun on a cycling journey that blends movement and storytelling. This time, he isn’t simply arriving in cities — he’s riding to each destination himself.Every kilometer becomes part of the experience; every arrival becomes a story worth sharing. From long-distance expeditions and polar marathons to documenting the world through film and photography, SALU’s work has always revolved around one idea: movement.Turning life into an ongoing journey of exploration. This time, he chooses to move differently.And through that choice, discover the world again — at another pace. Different Speeds, Different Perspectives Walking reveals details.Running creates rhythm.Driving is distance and efficiency. Cycling exists somewhere in between. It transforms movement from passing through into being part of the environment itself.Wind direction. Elevation changes. Temperature shifts. On a bike, these things are no longer background elements — they become part of the experience. Long hours on the road also create space for something else:a conversation with yourself. For SALU, this journey is not only about seeing Taiwan from a different perspective.It is also about rediscovering who we become when we move through the world differently.   TRIGON RC2 | Finding Rhythm Across Distance Supporting SALU throughout this journey is the TRIGON RC2. Built around the philosophy of a classic road bike, the RC2 balances structure, control, and long-distance capability. Across Taiwan’s constantly changing terrain — open roads, rolling hills, and sustained climbs — the RC2 delivers stable feedback and consistent rhythm, allowing riders to stay focused on what matters most: the ride itself. Because over long distances, performance is not defined by a single burst of speed. It comes from the ability to keep moving forward. The RC2 is built for exactly that — offering confidence, consistency, and a rhythm riders can trust with every pedal stroke. From Movement to Connection For this project, each talk begins long before SALU steps onto the stage. Every ride becomes part of the story. Stopping in cities across Taiwan, SALU shares reflections gathered along the way — observations from the road, experiences shaped by movement, and conversations found through time spent riding. These moments become more than personal experiences.They become connection. Because cycling is not only about reaching a destination. It is about everything that happens in between. TRIGON Rides Beside You For TRIGON, this collaboration is more than a cycling project. It represents a choice — to move differently, to discover differently, and to understand the world through another rhythm. Whether on the race course or riding around an island, performance is only one part of the journey. We believe cycling is not defined only by where it takes us — but by how we choose to move forward. TRIGON rides beside you. On the road.And through every journey that becomes your own.

  • Ride Side by Side with TRIGON|Elmo’s 99-Hour Endurance Project
    Ride with TRIGON
    May 01, 2026

    Ride Side by Side with TRIGON|Elmo’s 99-Hour Endurance Project

    “From rhythm, toward a challenge of your own.”TRIGON partners with Elmo to launch his personal endurance challenge, Project “One”. This is an extreme ride to complete a full lap around Taiwan within 100 hours, finishing with a northbound ascent to Wuling. For Elmo, it is not just a test of physical endurance, but a long-form performance shaped by rhythm, control, and will. From dancer to rider, he translates the language of his body into every pedal stroke—and TRIGON chooses to ride alongside him. Riding as a kind of Performance As a dancer and performer, Elmo is accustomed to controlling his body through rhythm and making decisions within motion and change. In Project “One”, there is no stage and no spotlight. Instead, there are long hours of solitary riding, physical depletion, and the constant discipline of maintaining his own rhythm. Within this process, riding becomes more than movement—it becomes an ongoing dialogue with oneself.   TRIGON GV2|A Stable Rhythm for Long-Distance Challenges Accompanying Elmo on this journey is the TRIGON GV2, a platform that balances road efficiency with gravel stability. Across long durations and varied terrain, the GV2 delivers consistent geometry and endurance-focused performance, allowing a stable rhythm through city roads, coastal winds, and mountain climbs. Elmo named his custom-painted bike “Siam-Spice”, featuring a bright orange finish with metallic detailing. It reflects his personal expression—distinct yet controlled, powerful yet composed. Throughout the challenge, the bike was not just equipment, but a presence he could rely on.   At the Limit|Breaking and Rebuilding The challenge was far from smooth.In eastern Taiwan, Elmo collapsed in Fengbin due to caloric deficit. On the Suhua Highway, he again faced the edge of physical exhaustion. When rhythm breaks and the body loses control, it becomes the most difficult moment for someone used to commanding the stage. Yet it is precisely in that moment that he redefined what riding means—not perfect execution, but the ability to continue making decisions within imbalance. With the support of his team, he returned to his rhythm and kept moving forward. Final Section|Pushing Through the Edge The final challenge was the ascent to Wuling. Low temperatures, heavy rain, and altitude turned the ride into a pure test of will. Along the dark stretches of Provincial Highway 7A and through snowfall near Crystal Palace, everything reduced to its most fundamental form—breathing, pedaling, moving forward. In the final kilometers, the GV2 continued to deliver stable output, carrying him through the last stretch. The time was set at 99 hours, 20 minutes, and 55 seconds.   Ride Side by Side with TRIGON|From This Challenge to the Next For TRIGON, this is more than a record—it is a reflection of the relationship between rider and machine. We believe riding is not only about performance or distance, but about facing oneself, building rhythm, and continuing forward. Through Project “One”, we witnessed how a rider redefines his rhythm at the edge of his limits, and it reinforces what TRIGON stands for—to be something you can trust, and something that moves forward with you, on every road. Ride side by side with TRIGON.This is not the end—it is the beginning of the next journey.

  • TRIGON × Slope Coffee|A Ride, Side by Side
    Ride with TRIGON
    Apr 03, 2026

    TRIGON × Slope Coffee|A Ride, Side by Side

    On March 28, TRIGON hosted a group ride in northern Taiwan, led by our partnered rider You-Cheng Chang, a member of Team CYTO TRIGON. Together with the team and fellow riders, we shared a ride that belonged to everyone on the road. From mountain climbs to open flats, this was more than just a ride—it was a rare chance to experience the rhythm of a professional rider up close. On the Road|Experiencing a Professional Rhythm Led by You-Cheng Chang in national team form, the ride carried a different kind of pace. Within the moving formation, riders could closely observe the cadence, cornering choices, and real-time decisions that define a professional cyclist.It was a kind of understanding that required no words. Among Team CYTO TRIGON riders, a natural formation and flow emerged—bringing a sense of stability and forward momentum that goes beyond everyday riding. This wasn’t just about speed.It was about a way of riding shaped by years of training and racing. From the Race|A Defining Moment at Tour de Taiwan After the ride, everyone returned to Slope Coffee for a sharing session. Ivan spoke about his first selection to the Chinese Taipei national team and his experience racing at the 2026 Tour de Taiwan.The most unforgettable moment came in the final 2 kilometers of the Taipei stage. In the fast-moving peloton, a sudden large crash disrupted everything.Originally assigned as a lead-out rider, he realized in an instant that his teammate was no longer there. “At that moment, I knew I had to go on my own.” In the chaos, he chose to move forward instead of waiting.Relying on instinct and condition, he pushed through to the finish—placing 18th in the stage, the best result for the national team that day. It wasn’t just a reaction to an unexpected situation.It was a decision made under pressure. From Support to Responsibility|A Shift in Role Ivan shared that when he first joined the national team, his role was to support senior riders. But racing has no fixed script. When the situation changed, he had to switch roles instantly—from a supporter to the one responsible for the outcome. This shift is not only about ability,but also about readiness. A question every rider eventually faces:when the moment comes, are you ready? Beyond Riding|The Value of Shared Experience This session wasn’t about numbers or distances. It was about how to manage effort, how to distribute energy, when to follow, and when to let go.The unseen details that truly shape a race. For those present, this wasn’t just an event.It was a piece of the race brought back into everyday riding. And with it, a deeper understanding of what riding means. Ride Side by Side with TRIGON Through rides and conversations like this,TRIGON hopes riding becomes more than an individual journey. On the same road, riders at different stages can see and understand each other. From competition to everyday riding, from athletes to enthusiasts—every pedal stroke is a choice. And we will continue to be on the road,riding side by side with you.

  • GV2 "Siam-Spice" The Bespoke-Project
    Bespoke-Project
    Sep 14, 2025

    GV2 "Siam-Spice" The Bespoke-Project

    GV2 | Bespoke ProjectSiam-Spice Inspired by a cup of Thai milk tea, Siam-Spice blends a tropical orange tone with refined rose gold, all captured within the GV2 platform. It’s warm with a hint of spice—a rhythm expressed through motion. This one-off frame was created for Elmo Tai: dancer, TV host, mountain guide, creative director. From SO FUNKY to Amazing Crew, from leading rides at TanYue STUDIO to representing Team CYTO  TRIGON, Elmo’s story has never stood still. A Locking specialist with sharp control and flow, he brings the same clarity to the trail. For him, rhythm isn’t just music—it’s in the pivot, the breath, the act of departure. The GV2 is TRIGON’s all-road platform, built for tarmac and gravel alike. With long-distance comfort, stable geometry, and full equipment compatibility, it’s made for riders who move between city streets and mountain trails with equal ease—just like Elmo.   The Thai milk tea inspiration The frame is finished in a glossy Thai milk tea orange, accented with rose gold logos. In light, the paint shifts gently with subtle depth. The clean lines and integrated fork define a shape made to move forward—visually and physically.   The Motion Viewed from an angle, the frame feels like a gesture in motion—precise, but not rigid. Like Elmo’s dance, every shape contains pause and release. Siam-Spice captures that same energy in form. The Details Look to the head tube and seat stay—where rose gold markings speak quietly. It reflects Elmo’s style: bright, but never loud; expressive, but always in control. It’s not just about color—it’s a perspective on rhythm, and the confidence to hold it. The Character Elmo Tai | TRIGON x CYTO ambassadorBest known as the dancer from the hit show Black Paper Boys (模範棒棒堂), Elmo is a host, outdoor leader, rider, and creative force. He co-founded Amazing Crew, was nominated for the 59th Golden Bell Awards in lifestyle programming, and continues to lead Taiwan’s movement culture on and off the bike. To Elmo, riding is more than motion—it’s a declaration of rhythm and style.He doesn’t just move through cities and mountains—he brings both into flow.As “your gear tester,” Elmo believes real experience reveals not just performance, but possibility.As a “life explorer,” he tests not only the road ahead, but what lives inside. Some things you’ll never know until you try.So try—boldly, freely.That’s Elmo. TRIGON Bespoke ProjectWe believe style shouldn’t be copied—it should be lived. Siam-Spice is Elmo’s rhythm in color, a dialogue between movement and freedom. #TRIGONBIKE #GV2 #BespokeProject #SiamSpice #ElmoTai #AccomplishBeyondGoals    

  • RC2 "Stellar-Night" The Bespoke-Project
    Bespoke-Project
    Aug 27, 2025

    RC2 "Stellar-Night" The Bespoke-Project

    RC2 | Bespoke ProjectStellar-Night The night says nothing. The stars say everything. Stellar-Night captures that quiet brilliance—black, polished, dusted with pearl glitter like stars across a dark sky. It glows under light and disappears into shadow. Understated, but never unnoticed. This RC2 was custom-painted by a TRIGON product engineer, Jad Chiu. From behind the CAD screen to the saddle, he understands every part of the frame—and chose to express it in a way that only a builder can.  The metallic silver logo rests on the sparkle-black finish, not to contrast, but to align. Clean lines. No noise. Full presence. His signature sits on the top tube. Quiet. Precise. Personal.A subtle mark that says: this frame was built, not just bought.It means participation.   RC2, built for balance RC2 is TRIGON’s all-round performance platform—designed for both racing and everyday rides. It features a more comfort-oriented geometry while maintaining a stiff, responsive pedaling feel. With optimized carbon layup and material distribution, the RC2 delivers exceptional power transfer and frame integrity. Dropped seatstays improve aerodynamic efficiency while enhancing long-ride compliance. Whether you’re an experienced racer or a new explorer, RC2 adapts to your rhythm.   Stars in the night A glossy black base coated with pearl glitter. In direct light, the finish catches like stars in motion. With a silver logo to complete the contrast, the result is a frame that shines—on its own terms. RC2 Clean and Simple RC2’s geometry is streamlined and deliberate. Each section—from the integrated fork to the BB junction—reflects the structural precision TRIGON is known for. Nothing excessive. Everything essential.   TRIGON Bespoke Project Stellar-Night We don’t design to impress. We design to express.Stellar-Night is black in motion, starlight in structure—an unspoken conversation between the one who builds, and the one who rides. #TRIGONBIKE #RC2 #BespokeProject #StellarNight#AccomplishBeyondGoals

  • RC2 "Candy Frosting" The Bespoke-Project
    Bespoke-Project
    Jul 29, 2025

    RC2 "Candy Frosting" The Bespoke-Project

    Where Performance Meets Personal ExpressionThe RC2 Candy Frosting edition is more than a bike—it’s a hand-painted statement of individuality. Created under TRIGON’s Bespoke-Project, this one-of-a-kind frameset blends the classic spirit of road cycling with artistic detail rarely seen in performance machines. This blog takes you inside the story, design thinking, and finer features of this uniquely crafted RC2.-Bespoke-Project: Individuality in MotionTRIGON’s Bespoke-Project is where high performance meets handcrafted artistry. Every frame is painted by hand—no repetitions, no templates—offering each rider a one-of-a-kind expression. The Candy Frosting edition explores soft hues and pastel layers inspired by movement, texture, and light. With its ice-crystal base and fluid brush textures, each frame tells a visual story that reflects the unique rhythm of its rider. This is more than custom—it’s personal. Each Bespoke-Project is an invitation to own something truly individual, while riding with the aerodynamic, structural, and racing precision TRIGON is known for._ RC2 – Your Ticket to Pro-Level Performance The TRIGON RC2 is more than a road bike—it’s a precision-crafted gateway to elite cycling. Developed from deep expertise and a love for the sport, the RC2 blends innovation, comfort, and control in one accessible package. Forward-Thinking Design: Aerodynamic shaping, fully integrated cable routing, and clearance for up to 38c tires—ready for fast roads and new routes. Pro-Ready Geometry: Built for comfort and endurance, yet responsive enough for racing—ideal for riders aiming higher. Enhanced Handling: Equipped with 160mm rotors front and rear, plus a T47 85.5mm bottom bracket for better stiffness, smoother rides, and easier maintenance. Accessible Excellence: Premium performance without the premium price. The RC2 delivers high-end ride quality and versatility in a more attainable form. RC2: Ride beyond limits—crafted to elevate every cyclist._ Clean Lines, Vivid IdentityAn elegant marbled white flows into rose-gold RC2 branding. The soft pastel tones wrap the fork, introducing the Candy Frosting palette with subtle confidence._ Movement in ColorEvery fork is hand-painted, with layered textures of lavender, blue, and pink—evoking energy in stillness. The seamless finish highlights TRIGON’s fully integrated cockpit design._Logo Presence and FlowThe TRIGON logo in metallic rose adds a modern touch to the frame’s organic texture. The frame’s geometry and cable integration are clean and perfectly balanced._Structure and Art CollideFrom the back, pastel colors become more expressive, wrapping the carbon seat and chain stays with layered depth—revealing the handwork behind every curve._Balance in MotionRC2’s geometry—built for smooth power transfer and control. The finish flows with the frame, never overpowering its structural intent._Presence on Every RideA full view of the Candy Frosting edition in its purest form. Bold, clean, and unmistakably TRIGON. This is Bespoke-Project precision—from studio to road._A Frame Like No OtherThe RC2 Candy Frosting represents the fusion of craftsmanship and performance. Hand-painted under the TRIGON Bespoke-Project, it’s made not only to perform—but to inspire. Limited, handcrafted, and race-ready—this RC2 is for those who want more than just a bike. It’s for those who ride with intent, individuality, and imagination.#AccomplishBeyondGoals#RideWithTRIGON#TRIGONBespokeProject#CandyFrosting

  • Warranty & Guarantee
    FAQ
    Apr 01, 2024

    Warranty & Guarantee

    TRIGON Warranty and Guarantee(T.W.G)   In order to protect your TRIGON warranty and guarantee (T.W.G) right, please keep you T.W.G card, invoice and receipt (proof of purchase) safe. (Some of TRIGON’s partners aren’t using the T.W.G card for warranty claims, however, authentic TRIGON products all have the same warranty and guarantee period.)The T.W.G card has only been included with our products since 2019. If you buy TRIGON products from a TRIGON partner but don’t receive the T.W.G card, please don’t worry, if you need to make a warranty claim go to them directly, TRIGON’s partners will assist you. Please remember that TRIGON only has one official website (www.trigonbike.com) as an online store, all TRIGON products bought from other websites are not covered by TRIGON T.W.G. TRIGON brand carbon products made by TRIGON, such as bikes, frames and frame parts (handlebars, forks, stems, seatposts, saddles) are covered by a 24 month warranty and we also provide an additional 36 month guarantee. This results in a total guarantee of 60 months (5 years) from the date of purchase. However, the warranty and guarantee exclude other brand’s components and wearing parts (such as cables and housing, seals and rings, bearings, oil, grease, lubricants and fluid, derailleur hangers, sprocket and chain, chainrings, tyres, brake pads, bar tape and grips, clamps, suspension, wheelset), among other things. (Please contact the related brands or manufacturers directly for warranty claims). Paint-jobs fall under a 12 month warranty, excluding human-caused damage, external-force damage and chemical-liquid (such as detergent) caused damage. Moreover, the product’s warranty and guarantee will be invalidated immediately if it is repainted. Product damage caused by incorrect use, overuse or accidents, such as jumps, riding on an incorrect road surface, lack of maintenance and care, crashes, excessive modifications, tension and stress on the bike and parts from installation of additional accessories or components etc. In addition, alloy rust and anodizing are not covered by the TRIGON warranty and guarantee. TRIGON reserves all rights to repair or replace with relevant successor products but not cover the cost of repair or replacement, assembly or transportation. TRIGON reserves the right to test and evaluate the condition of the products and decide the type of replacement product. Under the 24 month warranty period, in the case of any unintended material quality problem or production issue of TRIGON brand products confirmed by the TRIGON Tech-team, we will repair or replace the product without charging any money (for evaluation, assembly or transportation). If the product has been discontinued TRIGON will replace the old one with a new product of equal value and the old product will become TRIGON’s property. If the product’s damage is human-caused or any from condition not under the warranty, we will make a list of fees to be charged for evaluation, repair (or replacement), assembly and transportation. Customers can then decide to repair (or replace) the products or not. If TRIGON brand products have passed the 24 month warranty period but are still within the 36 month guarantee period, TRIGON reserves the right to repair or replace the defective products but not for free. TRIGON reserves the right to change rules or contents and the right of final interpretation in the case of any dispute. Please note that the TRIGON T.W.G right depends on the ‘T.W.G CARD’. Keep it safe, if you lose the card, you lose the right to claim the warranty and guarantee. The W&G right is not transferable, the right is only for the original T.W.G card and product owner. TRIGON reserves the right to change rules or contents and the right of final interpretation in the case of any dispute.   Warranty Claim Steps   Only TRIGON official headquarters has the power to evaluate the actual condition of the products subject to the claim. Find your TRIGON T.W.G card, take a picture of the product’s serial number, purchase date (back of the T.W.G card). If your products were bought from TRIGON worldwide agents (not from TRIGON’s official online page www.trigonbike.com), please contact the agent directly for the warranty claim. Take pictures or videos of the damaged parts of the products, as clear and detailed as possible.Fill in the warranty claim form and send it to us at service@trigonbike.com. After we receive your warranty claim, our service team will contact you within 20 to 30 working days and let you know the result of the first evaluation. If you receive an email from us confirming that your product is still under warranty and we suggest you send it back to us, please pack only the damaged products (with the invoice, proof of purchase and the T.W.G card) carefully with full protection using the original TRIGON product box. Let us know the collection date and time (morning/afternoon) and your contact information, we will ask our delivery partners to collect the package from you. (You shall assume all risk of loss of or damage to the physical goods while in transit to us, TRIGON will not take responsibility for goods lost or damaged in transit) The warranty claim process will usually take 60 working days after we receive the returned product. We will keep updating you and discuss further processes with you throughout this time. Important: The customer should pay the delivery fee for the products shipped back to us first, after we receive the products and confirm that they fall under warranty rules we will return the shipping cost to you. If after the picture-evaluation (Step 4) the product is not deemed to be fall under warranty rules but you still want to ship the product back to us for evaluation, you will have to pay the delivery fee. If the result of the evaluation is the same as the result of our original evaluation (not under warranty), the shipping cost will not be returned to you. We will then send you a list of fees for evaluation and shipping (back to you), once payment has been completed we will ship the original product back to you. Please note that if the payment has not been completed within 1 month (30 days), then we will assume that you waive possession of the product and it will become TRIGON’s property.Please remember, after we recommend broken products are not suitable for use (cycling), TRIGON will have no responsibility if a customer is hurt using it. If during evaluation products are found to have been damaged purposefully with negative intentions, this product’s warranty and guarantee will be invalidated immediately. The customer then has two options: The customer abandons the right of T.W.G and repairs. The customer should then pay the fees for evaluation, transportation and any import/export duty before we send the product back. If the customer does not complete payment, TRIGON reserves the right to keep the products. After 1 month the products will become TRIGON’s property. The customer decides to have the product repaired (or replaced). After all of the relevant fees (for evaluation, transportation, repairs etc.) have been paid, TRIGON will repair (or replace) the products (this usually takes 60 working days). TRIGON reserves the right to test the products and evaluate their actual condition, the right to change rules or contents and the right of final interpretation in the case of any dispute.     TRIGON 2-Years Crash Replacement Project    We believe that no one would try to crash or damage such a great product, but you never know, anything can happen. If a crash or damage affects the product’s function or safety, TRIGON offers a great deal(discounts) to replace your damaged TRIGON products at a discount. The 2-year replacement project is only for the original product owner and only for carbon products (frames, forks, handlebars, stems, seatposts, saddles) made by us. This project starts from the date of purchase (on the T.W.G card). This replacement service can only be applied once within the first 2 years, and can only replace products of the same model (e.g. RC1 can only be replaced with RC1). If the model has been discontinued, TRIGON can replace the old one with a model of equal value. After replacement the old products will become TRIGON’s property. TRIGON reserves all rights to decline this service if we find that the crash or damage has been caused by negative intentions, in this case, the product’s warranty and guarantee will be invalidated immediately. TRIGON crash replacement project does not cover cases of minor damage (not affecting function or safety). However, if you still want us to repair your products in such a case you can use the TRIGON 5-year repair service (see below). TRIGON reserves the right to change rules or contents and the right of final interpretation in the case of any dispute. To apply for the TRIGON 2-year crash replacement project, please contact service@trigonbike.com. Please include as much detail as possible in your description and attached pictures to help our team evaluate your products.After we receive the replacement request, our service team will contact you within 20 to 45 working days to tell you the results of our evaluation and give you the replacement service payment list.Please note: We need to receive the old product for the replacement (pack it well and send us only the part to be replaced). The customer should pay the product’s full delivery fee (including import and export duties).   OR   We will ask you to destroy the products (to an un-rideable condition e.g. cut the BB part of the frame) before starting the replacement project for you. Discount for crash replacement is specific, so it can’t be combined with other discount methods.    TRIGON 5-years Repair Service   TRIGON provide a repair service for all TRIGON carbon products, made by us within the 5 year guarantee period (based on T.W.G card, starting from the date of purchase). For more details about the repair service, please contact service@trigonbike.com. Please describe the condition in as much detail as possible and attach pictures to help us with our evaluation. Please include the following for the first evaluation: First name: Last name: Email address: Phone number: Address: Product model name: Product size: Product serial number: Date of purchase: Problem: Under what conditions did the problem occur: Please note that this repair service is not free. After we receive your repair request, we will send you a list of predicted charges for evaluation, repair, assembly, transportation etc. You can then decide to repair the product or not.If you choose to repair it, we will need you to: Pack the only damaged products carefully (Recommend only using the original TRIGON product box).  We will send our delivery partner to collect the package from you after you had completed the fee, which based on the Predicted-Charging-Fee-List)  TRIGON tech-team will evaluate the damaged product (Usually 20-45 working days) after we received the products.  We will make an Actual-Charging-Fee-List to you (The actual charging fee could be less/ equal/ higher than the Predicted-Charging-Fee-List)  The repairing will be started after we received the remaining fee, based on the Predicted-Charging-Fee-List.(If you decide not to repair, the product will be packed well and send back to you. Please note that you still need to complete the payment of evaluating, import/ export duties and transportation before the shipment.)Kindly remind that the products evaluating may require cutting or burning the products in order to figure out the actual condition of the product, once the product had been cut or burned, it will no longer for using(cycling), in this case, if you still want to repair your product, you can follow the TRIGON replacement project.   Once the repairing has been completed, your products will be shipped to you. (Generally repairing need 30-90 working days)  TRIGON reserves the rights to test and evaluate the actual products condition of repairing and the right of changing rules or contents and the right of final interpretation in the case of any dispute. 

  • TERMS&CONDITIONS
    FAQ
    Apr 01, 2024

    TERMS&CONDITIONS

    Introduction Welcome to TRIGON . We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. Data Controller The data controller responsible for your personal data is the company operating this website. For the data controller information, please refer to the "Contact Us" section at the end of this policy. Information Collection We may collect information about you in a variety of ways. The information we may collect on the Site includes: Personal Data: Personally identifiable information, such as your name, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site. Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. Data From Social Networks: User information from social networking sites, including your name, your social network username, email address and profile picture, if you connect your account to such social networks. Use of Your Information Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to: Create and manage your account. Send you administrative information, such as information about changes to our terms, conditions, and policies. Improve our services and operations. Understand and analyze how you use our Site and services, which can improve our overall functionality. Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes. Detect and prevent fraudulent transactions and other illegal activities. Disclosure of Your Information We may share information we have collected about you in certain situations. Your information may be disclosed as follows: By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Policy for Children We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us. User Rights You have the following rights concerning your data: Right to Access: You can request information about the personal data we hold about you. Right to Rectification: You have the right to request correction of inaccurate personal data we have about you. Right to Erasure: You can request that we delete your personal data. Right to Restrict Processing: You have the right to request the restriction of processing your personal data. Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format. Right to Object: You have the right to object to the processing of your personal data. To exercise any of these rights, please contact us using the information provided below. Changes to This Privacy Policy We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Contact Us If you have questions or comments about this Privacy Policy, please go to "Contact Us" page on this website, or contact us at: TRIGON BIKE +886426821225 www.trigonbike.com service@trigonbike.com No. 146, Qingnian Rd., Dajia Dist.